15 May, 2024
11 KPIs to measure SaaS customer success
Customer success has exploded in the B2B software world. No surprise, given that key customer success metrics – customer retention, engagement and satisfaction – are at the core of every SaaS business strategy. And because the SaaS business model means that if customers don’t use your software or aren’t happy with it, they’ll simply unsubscribe. But making customer success actually successful is still a challenge.
09 March, 2022
4 top tips to becoming a customer retention maestro
Traditional B2B buying journeys – where sales teams approach entirely new prospects – have changed. Today’s B2B customers heavily...
24 February, 2022
Three top tips to grow your B2B SaaS business
As the software industry expands globally, many B2B SaaS companies are fully back on track with their growth goals despite...
31 January, 2022
The B2B SaaS customer success metrics cheat sheet
Blog post by Pauline Daremark, Operations at Monterro Delivering truly great customer success in the B2B Software As a Service (SaaS)...
15 January, 2022
How to build a great SaaS customer success department
In this blog, we’re going to explore how you can build and staff your B2B SaaS customer success department in the best way. Most...
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